That sinking feeling on a new hire's first day. They're excited, you're excited, but their laptop isn't ready. They don't have access to the company chat, the code repository, or the CRM. So they wait. And wait. A flurry of IT tickets are filed, emails are exchanged, and what should have been a productive first day turns into a frustrating waiting game.
This scenario is all too common. Traditional, ticket-based systems for IT provisioning and access control are manual, slow, and prone to error. They create bottlenecks that stifle productivity, create security risks, and deliver a poor employee experience from day one.
But what if you could change the entire paradigm? What if you could transform this multi-step, multi-team process into a single, on-demand software service?
The "ticket and wait" model does more than just slow things down; it actively costs your business.
The core problem is treating a repeatable, definable process as a series of one-off, manual tasks. The solution is to treat it like code.
At backoffice.services.do, we believe your internal operations should be as reliable and scalable as the software you build for your customers. We help you transform your back-office into code by using powerful, agentic workflows.
Instead of a human manually reading a ticket and clicking through five different admin panels, an automated agent executes a predefined workflow. This agent can interact with your existing systems, make decisions based on logic, and complete the entire process in minutes.
This is what we call delivering Services-as-Software. The complex, error-prone process of equipment provisioning and access control becomes a reliable, on-demand service that you can trigger with a simple API call.
Imagine a new hire, Alex Doe, is starting as a Software Engineer in the Technology department. With backoffice.services.do, the entire IT onboarding process is initiated with a single command.
import { Client } from '@do-sdk/client';
// Initialize the client for the backoffice.services.do domain
const backoffice = new Client('backoffice.services.do');
// Onboard a new employee with a single API call
async function onboardNewHire(employeeDetails: {
name: string;
email: string;
role: string;
department: string;
startDate: string;
}) {
const result = await backoffice.jobs.create('/onboard-employee', {
name: employeeDetails.name,
email: employeeDetails.email,
role: employeeDetails.role,
department: employeeDetails.department,
startDate: employeeDetails.startDate,
});
console.log('Onboarding workflow initiated:', result);
return result;
}
// Example usage:
onboardNewHire({
name: 'Alex Doe',
email: 'alex.doe@example.com',
role: 'Software Engineer',
department: 'Technology',
startDate: '2024-09-01',
});
This single API call, backoffice.jobs.create(...), doesn't just create another ticket. It triggers a sophisticated agentic workflow that runs behind the scenes:
What previously took days, multiple tickets, and the coordination of several people is now a fully automated, auditable process that executes in minutes.
By embracing business process automation for IT provisioning, you unlock transformative benefits across your organization.
It's time to move beyond the limitations of the IT ticket. By converting your manual back-office procedures into on-demand software, you create a more efficient, secure, and scalable organization.
Ready to transform your back-office into code? Visit backoffice.services.do to learn how our agentic workflows can automate your business.