In the modern enterprise, your operational heartbeat is spread across a powerful, yet disconnected, set of tools. Your Human Resource Information System (HRIS) like Workday holds employee data. Your Enterprise Resource Planning (ERP) system like SAP or NetSuite manages finances. Your IT service management platform like Jira or ServiceNow tracks equipment and access.
Each system is a best-in-class silo. But the space between these silos is where inefficiency thrives.
Simple processes like onboarding a new employee become a complex chain of manual tasks: creating a support ticket, manually entering data into three different systems, and chasing email approvals. This "digital disconnect" is costly, prone to human error, and simply doesn't scale.
What if you could bridge these gaps without a multi-year, multi-million dollar integration project? What if you could orchestrate these powerful systems with the same ease as calling a function in your code?
The friction between your core business systems creates tangible problems that quietly drain resources and hinder growth.
The traditional answer—point-to-point custom integrations—is often just as problematic. They are expensive to build, rigid, and break the moment one system has an API update. There has to be a better way.
The solution isn't to replace your trusted HRIS or ERP. The solution is to build an intelligent automation layer on top of them. This is the core principle behind Services-as-Software, a new paradigm for back-office automation.
Instead of thinking of employee onboarding as a checklist, think of it as a single, on-demand service. A service you can call from anywhere, anytime.
This is where backoffice.services.do comes in. We use powerful, agentic workflows to transform your manual, multi-step procedures into reliable software services accessible through a simple API.
An agentic workflow is an intelligent, autonomous agent that executes complex tasks across multiple applications. It’s not just a simple trigger-and-action sequence; it's a "conductor" for your tech stack.
Let's revisit our employee onboarding example. With backoffice.services.do, the entire manual process is replaced by a single API call.
import { Client } from '@do-sdk/client';
// Initialize the client for the backoffice.services.do domain
const backoffice = new Client('backoffice.services.do');
// Onboard a new employee with a single API call
async function onboardNewHire(employeeDetails: {
name: string;
email: string;
role: string;
department: string;
startDate: string;
}) {
const result = await backoffice.jobs.create('/onboard-employee', {
name: employeeDetails.name,
email: employeeDetails.email,
role: employeeDetails.role,
department: employeeDetails.department,
startDate: employeeDetails.startDate,
});
console.log('Onboarding workflow initiated:', result);
return result;
}
// Example usage:
onboardNewHire({
name: 'Alex Doe',
email: 'alex.doe@example.com',
role: 'Software Engineer',
department: 'Technology',
startDate: '2024-09-01',
});
When you run this code, you're not just triggering a webhook. You are dispatching an intelligent agent to perform the entire end-to-end process:
The agentic workflow manages the credentials, executes the steps in the correct order, handles errors, and provides a complete audit trail—all from one API call. You've effectively turned a chaotic business process into reliable, scalable code.
Integrating your internal tech stack is no longer a choice—it's essential for scalable business process automation. By leveraging agentic workflows, you can finally connect your systems without the fragility and cost of traditional methods.
Stop patching together broken processes. Start building a resilient, efficient, and scalable back-office.
Ready to transform your back-office into code? Visit backoffice.services.do to see how you can unlock operational efficiency today.